Terms & Conditions



1. Terms and Conditions

 1  The organicsoulbeauty.co.uk website (the "Website") is owned and operated by Organic Soul Beauty.

 2  All of the goods on this Website are offered by Organic Soul Beauty ("we/us"), which will be the contracting party for any order that you place.

 3  These Terms and Conditions of Sale apply to all transactions for the sale of goods on the Website. Please read them carefully. They do not affect your statutory rights.

 4  We may change these terms and conditions at any time. Any change will take effect from the date posted on the website

2.  Prices and Promotions

 1  Although we endeavour to ensure that all pricing information on the Website is accurate, occasionally an error may occur and goods may be miss priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order, or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

 2  We reserve the right to adjust prices, offers, goods and specifications of goods on the Website at our discretion at any time before (but not after) we accept your order.

3.  Ordering

 1  You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the "Place Order" button on the check out page.

 2  All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

 3  After submitting an order to us you will be sent an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.

 4  For certain goods, information concerning stock availability is not available on the Website. If you order goods, which are not available from stock, we will contact you by e-mail and you will have the option to wait until the goods are available from stock, or cancel your order in accordance with our cancellation and returns policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy.

 5  Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order. Acceptance of your order and the formation of a contract between us will take place when goods you have ordered have been dispatched to you.

 6  Reward Points have no redeemable cash value. We reserve the right to change or withdraw the reward point scheme at any time. (Not available).

4.  Right to Withdraw Goods

  We reserve the right to withdraw any goods from the Website at any time.

  We will not be liable to you or anyone else for withdrawing any goods from the Website

5.  Payment

 1  Payment can be made by most major credit or debit cards as displayed. Payment will be debited from your account before dispatch of the goods to you.

 2  You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

 3  We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

 4  Payment made by cheque or postal order will need to be cleared prior to the dispatch of goods. (This service is no longer available).

6. Delivery and Risk

 1  We dispatch the items ordered by you, as they are available using the method of delivery specified. The delivery charge is as set out in the post and packaging page.

 2  We cannot be held responsible if the delivery address given is incorrect.

 3  We will use reasonable endeavours to ensure that the estimated delivery times are met but we cannot accept any liability for late deliveries, which are due to circumstances outside of our reasonable control.

 4  Once you have received the goods, all risk of damage to, or loss of, the goods shall pass to you. If you intend to cancel your order in accordance with the cancellation and returns policy, you must keep good care of the goods pending their return to us.

 5  You will be liable for goods incurring customs charges.

7.  Cancellation & Returns

 1  Legal compliance

  This returns and refunds policy is in accordance with the EU Distance Selling Directive and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.

 2  Your rights as a consumer

In accordance with the law, you have a 14 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund, subject to any delivery costs we have incurred. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full within 14 days of your cancellation. All products should be returned unused, unopened and in a re-saleable condition.

 3  How to cancel within the 14 day cooling off period

Should you wish to cancel your purchase within the 14 days 'cooling off' period, please simply email us at
info@organicsoulbeauty.co.uk or write to us at:

Organic Soul Beauty
Old Oatsheaf House
Hobhole Bank
New Leake
PE22 8JD

Please tell us your name, address, order number and what items you wish to cancel.

 4  Returns Postage

  Please Note. The cost of returning an unwanted / cancelled purchase is your responsibility. As an indication of cost please see Royal Mail's Website.
If a product is faulty please contact us for guidance.

 5  Refunds due to cancellation

  If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. Please Note returned products must be in a perfect, unused and resalable condition or their resale value will be deemed as zero.
We will make the reimbursement within 14 days of receiving the products back.
We will make the reimbursement using the same means of payment as you used for the initial transaction.

 6  Returns and refunds outside the 14 day cooling off period

Refunds for unwanted goods will only be made where the goods are returned unused, unopened and in re-saleable condition. Unwanted goods must be returned to us within 14 days of delivery. PLEASE NOTE: for reasons of hygiene, certain items such as make up items [makeup colour patches may appear differently on different computer monitors], deodorants and products for intimate use are non-returnable, unless they are faulty.

 7 Returning unwanted goods  

Inform us via email for further instructions info@organicsoulbeauty.co.uk Unwanted goods should be returned within 14 days of delivery. You should post them, unopened and undamaged [in the original packaging if possible] to:

Organic Soul Beauty
Old Oatsheaf House
Hobhole Bank
New Leake
PE22 8JD

We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, order number and a copy of your purchase receipt. Please note that the cost of returning unwanted items is your responsibility.

 8  Damaged / Faulty Goods on Receipt

  If the goods are incorrect, damaged or faulty on receipt, please keep the goods together with the packaging and contact us immediately for guidance. info@organicsoulbeauty.co.uk.

8.  Security

 1  Cards are processed through Wix Payments or PayPal at the time of ordering. All transaction information passed between Organic Soul Beauty and Wix Payments systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to Organic Soul Beauty from Wix Payments are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Wix Payments servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. Sage Pay are PCI DSS Level 1 compliant.

9.  Privacy Policy

 This online privacy policy applies to information collected through our website
and to information collected offline.

1  Your Consent

  By using our site, you consent to our privacy policy.

 2  Changes to our Privacy Policy

  If we decide to change our privacy policy, we will update the Privacy Policy
modification date below.

This policy was last modified on 07/05/2018

3  Contacting Us

If there are any questions regarding this privacy policy you may contact us
using the information below

Old Oatsheaf House
Hobhole Bank, New Leake
Boaston PE22 8JD
United Kingdom

4  What we collect

We may collect the following information when an account is opened or when a
order is placed:

contact information including email address

For the exhaustive list of cookies we collect see the List of cookies we collect

5  What do we do with the information we gather

We require this information for the following reasons:
Internal record keeping to process orders.
If you have opted in to our newsletter, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

6  Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

7  How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies allow web applications to respond to you as an individual,
such as your shopping cart.
The cookies we use are essential for the shopping cart to work. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually
modify your browser setting to decline cookies if you prefer. This may however prevent you from taking full advantage of the website.

8  Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

9  Controlling your personal information

We have not or never will give, sell, distribute or lease your personal information to third parties. Other than your address and what is required to our delivery partners to and only for the purpose of delivering your parcel and nothing else.

You may request details of personal information which we hold about you. A small fee will be payable. If you would like a copy of the information held on you please write to Organic Soul Beauty, Old Oatsheaf House, Hobhole Bank, New Leake, BOSTON, PE22 8JD United Kingdom.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

10  List of cookies we collect

The table below lists the cookies we collect and what information they store.


CART The association with your shopping cart.

CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.

CUSTOMER An encrypted version of your customer id with the store.

CUSTOMER_AUTH An indicator if you are currently logged into the store.

CUSTOMER_INFO An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID

EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.

FRONTEND You session ID on the server.

GUEST-VIEW Allows guests to edit their orders.

LAST_CATEGORY The last category you visited. (Not used)

LAST_PRODUCT The most recent product you have viewed. (Not used)

NO_CACHE Indicates whether it is allowed to use cache.

RECENTLYCOMPARED The items that you have recently compared. (Not used)

STF Information on products you have emailed to friends. (Only if logged in)

STORE The store view or language you have selected. (Only English available)

USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS The products that you have recently viewed. (Not used)

WISHLIST An encrypted list of products added to your Wishlist. (Only if logged in)

WISHLIST_CNT The number of items in your Wishlist.

10.  Severance

 1  Each provision of these Terms and Conditions of Sale shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part.

11.  Law

 1  These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.